SEHATist — Cancellation & Refund Policy

Last updated: 9 October 2026

We want you to feel the plan was worth paying for. This page explains exactly when you can cancel and how refunds work, in plain terms.

What you are buying

A SEHATist plan is a personalised digital service: a SEHATist expert reads your details and writes a meal and/or workout plan for you, then sends it to you on WhatsApp. Nothing is shipped physically.

Filling in the enquiry form on the website costs nothing and buys nothing, so there is no refund question attached to it.

Cancelling before your plan is written

Full refund, no questions asked. If you change your mind before your plan has been sent to you on WhatsApp, message us and we will refund you in full.

Since plans are normally delivered within 24–48 hours, tell us quickly.

After your plan has been delivered

Once your personalised plan has been sent to you, it cannot be cancelled or refunded. It was written specifically for you and cannot be resold or returned, so it is exempt from a general right of cancellation.

This does not take away your rights if something went wrong. See below.

When we will refund you even after delivery

We will refund you in full if:

• we never delivered. You paid and no plan reached you within 7 days, and you did not ask us to hold off.
• you were charged twice for the same order.
• you received the wrong plan — a different plan from the one you paid for — and you do not want the correct one instead.
• we withdrew the plan before you received it.

If a plan is delivered but genuinely does not match the details you gave us (for example a non-vegetarian plan when you selected vegetarian), tell us. We will rewrite it for you free of charge. If we cannot put it right, we will refund you.

Money debited but the order failed

If your bank shows a debit but the app did not confirm your order, do not pay again. Failed payments are usually reversed automatically by your bank within 5–7 working days. Message us with the date, amount and payment reference and we will chase it with our payment provider.

How to request a refund

Email support@sehatist.com or message +91 81687 52604 on WhatsApp with:

• the name and mobile number you ordered with
• your order reference (shown in the app under Profile → Payment history)
• what went wrong

We will reply within 3 working days and tell you whether the refund is approved.

How refunds are paid

Approved refunds are sent back to the original payment method — the same card, UPI ID or account you paid from. We cannot refund to a different account.

Once we approve it, the money normally reaches you within 5–7 working days, depending on your bank. We do not charge a processing fee.

Not happy with the outcome?

Write to our Grievance Officer, Anshul, at support@sehatist.com. We will look at it again personally.

Contact

Nutraganic Biotech (trading as SEHATist) 102, 1st Floor, Raja Garden, near Joginder Nagar, Yamunanagar, Haryana 135001 Email: support@sehatist.com · WhatsApp: +91 81687 52604